ShadowLock Refund Policy
Last Updated: April 13, 2026
Overview
At ShadowLock, we strive to provide a reliable and valuable service for monitoring and managing unauthorized AI usage across your organization. This Refund Policy outlines the conditions under which refunds may be granted.
Subscription Billing
ShadowLock is billed on a recurring monthly basis. Charges are based on the number of devices monitored at the end of each billing period.
By subscribing to ShadowLock, you agree to automatic recurring billing unless canceled prior to the next billing cycle.
Free Trials (If Applicable)
If a free trial is offered, you will not be charged until the trial period ends. You may cancel at any time during the trial to avoid being billed.
Refund Eligibility
1. First-Time Subscription Refunds
We offer a full refund within 7 days of your initial subscription purchase if you are not satisfied with the service.
To qualify:
- This must be your first subscription to ShadowLock
- The request must be made within 7 calendar days of the initial charge
2. Billing Errors
If you believe you were incorrectly charged (e.g., duplicate charges or incorrect device count), please contact us. Verified billing errors will be refunded in full.
3. Service Issues
Refunds may be considered on a case-by-case basis if:
- The service was unavailable for a prolonged period due to system issues
- Critical functionality was not delivered as described
Non-Refundable Situations
Refunds will not be issued for:
- Partial billing periods after the 7-day window
- Failure to cancel before the next billing cycle
- Changes in device count after billing has occurred
- Misuse or violation of ShadowLock's Terms of Service
Cancellation Policy
You may cancel your subscription at any time. Cancellation will:
- Stop future billing
- Not retroactively refund the current billing period
How to Request a Refund
To request a refund, contact us at:
Include:
- Account email
- Date of purchase
- Reason for request
We aim to review and respond to all refund requests within 3–5 business days.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.